Terms and Conditions
Terms and Conditions
Terms and Conditions
Routsis Holidays is a registered brand of E.O.T. (Greek National Tourism Organisation)
with an authorised license number: No. 08.29.E.61.00.00993.01
Lakka - Paxos, 49082, Ionian islands, Hellenic Republic.
Confirmation of reservations is subject to availability at the time of booking and appropriate
payment being received at our offices and in all cases are subject to acceptance of the following:
Receipt of payment by credit card, direct bank transfer or any other arrangement mutually agreed
constitutes acceptance of our booking conditions. The person making the booking must be 18 years
of age or over and in the event that all members of the party travelling are under 18 it is necessary
to seek prior acceptance of the booking from the accommodation involved.
As a condition of booking it is required that clients take out holiday insurance.
It is strongly recommended that insurance is taken out at the time of booking.
When making a booking LESS THAN 6 WEEKS/42 DAYS prior to the arrival FULL PAYMENT is
required at the time of booking. When making a booking MORE THAN 6 WEEKS/42 DAYS prior
to arrival a deposit of 30% OF THE TOTAL BOOKING VALUE is payable at time of booking.
The balance in full must be paid no later than 6 weeks before arrival. In the event of payment
not being received in full by the due date we reserve the right to cancel arrangements.
ALL CREDIT CARD PAYMENTS ARE SURCHARGED AT 0,0% OR 2,5%
UNLESS OTHERWISE SPECIFICALLY STATED.
If You Wish To Alter a Booking
We will do our best to help. If you wish to alter a booking within 6 weeks of arrival,
charges could apply.
If a booking or part thereof is cancelled, we must receive written advice of the cancellation signed,
wherever possible, by the lead person and the following charges will then apply
(as a percentage of total booking cost):
More than 42 days prior to arrival: booking deposit (30%)
42 - 29 days prior to arrival 50%
28 - 15 days prior to arrival 70%
14 days or less prior to arrival 100%
It may be possible to make a claim under any insurance policy arranged subject to the terms of the policy.
Our descriptions are prepared in good faith, We take all reasonable steps to ensure that the website
descriptions are accurate. There may be occasions when an advertised facility is not available.
The company is not liable for items of furniture appearing in photographs which have been removed
or changed since those photographs were taken. Certain facilities may require refurbishment or
maintenance, e.g. swimming pools, and amenities or activities can be cancelled or curtailed due to
lack of demand or weather conditions. Whilst we will notify any changes wherever possible,
we cannot accept liability for the unavailability, temporary or permanent, of any facility not under
our direct control.
If We Have To Alter Arrangements
Every effort is made to maintain arrangements as advertised but, because they are planned
many months in advance, changes may occur for reasons which are totally beyond our control.
We reserve the right to substitute alternative accommodation of the same or superior standard in the
same resort should this become unavoidable. Occasionally it may only be possible to offer alternatives
of a lower standard or in a different resort in which case compensation may be offered. You have the
choice of accepting the change and any compensation offered or cancelling the accommodation
booking and receiving a full refund in respect of accommodation unoccupied without incurring any
cancellation charges. We do not accept liability for any consequential losses relating to travel or
other services provided by other suppliers.
The accommodation is reserved exclusively for the persons named or numbered in the booking.
Unauthorised occupancy can lead to the whole party being forced to leave the accommodation
immediately. In these circumstances re-accommodation is at the additional expense of the client.
Certain standards of behaviour are expected by the various local communities and clients are
requested to observe them. We reserve the right to terminate without compensation the holiday
tenancy of any client(s) whose behaviour is causing annoyance or damage to property or persons
whether employees, other clients or apartment owners.
Problems and Complaints
In the event of a problem or complaint, this should be brought to the immediate notice of supplier
of the accommodation or service whose name and address are shown on our holiday documentation.
This gives the Hotelier or Supplier concerned the opportunity to resolve any problem on the spot and
minimise any inconvenience. Most problems are quickly resolved, however, should a problem persist
or it is felt necessary to pursue the matter further, or seek compensation, then it is essential that full
details are notified to the Supplier in writing and a copy retained.
The Company does not accept any liability where our complaint procedures have not been observed
or full written details are not received at our office.
Passports and Visas
Members of EU passport holders do not require a Visa. Non-EU passport holders must contact their
nearest Greek embassy for up to date information on Visa requirements before travelling to Greece.
Number of Nights in the Accommodation
The date from which the accommodation is reserved and the number of nights for which it has been
booked are shown in the travel documentation. Villas and apartments are usually made available at
varying times between 14.00hrs and 17.00hrs on the day from which the reservation has been made.
It is standard practice for villas and apartments to be vacated before 10.00hrs.
Damage and Breakages
Clients are responsible for the costs of rectifying any damage or deficiency arising from their occupancy.
It is important therefore, that any damage or deficiency noted on arrival is brought to the attention of
the owner/agent as soon as possible.
Standards of safety and hygiene are those of the host country and on occasions may fall short of standards
expected in the E.U. countries. It is important that clients take all reasonable precautions to protect
themselves whilst abroad. Clients are strongly advised to locate fire exits, check the depth of swimming
pools where not indicated, if this could cause problems and satisfy themselves of the suitability of items.
Building work and development is as common overseas as it is in the E.U. Although you are on holiday,
your chosen destination is not - normal life continues and this may include the noise and inconvenience
of traffic (above and underground), building or roadwork's. Where we are aware of any such work which
could seriously affect the enjoyment of a holiday we will notify this as soon as possible.
Our object is to provide as much factual information as possible, concerning accommodation and facilities
to enable clients to make an informed choice. It should be noted that, pictures of villas and apartment
interiors represent the general style, size decor and furnishings, but these may vary, wholly or in part
from room to room. As such all pictures are ‘typical interiors' only.